Solutions / Performance management
Close the gap between self-perception and reputation.
360-degree feedback programs paired with coaching that actually changes behavior.
Self-perception and reputation are rarely the same thing, and the gap is exactly where growth happens. We design and administer 360-degree feedback programs that give leaders an honest, multi-source view of their impact, paired with coaching to act on it. Feedback that actually changes behavior, not just a report that gets filed away.
Signals you have this problem
- A leader’s self-assessment and their team’s experience do not match.
- Upward feedback exists nowhere in the organization.
- Development plans are built on a single manager’s opinion.
- A previous 360 produced reports and no change.
What the engagement looks like
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Design the instrument
Questions tied to the behaviors that matter here, with enough raters per category to protect anonymity.
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Administer carefully
Clear communication about purpose and confidentiality, because a 360 that feels like surveillance produces guarded data.
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Debrief with a coach
Every participant receives their results in a coached session. This is the step organizations skip and the step that makes it work.
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Convert to a plan
Two or three commitments, shared with the rater group, so people see the loop close.
Common questions
Should 360 feedback affect performance ratings?
No. The moment a 360 has consequences attached, rater honesty collapses. Keep it developmental and it stays useful.
How do you protect anonymity?
Minimum group sizes per rater category and aggregated reporting. Where a category is too small to aggregate, it is merged or omitted.
What if the feedback is harsh?
That is what the coached debrief is for. Harsh feedback delivered as a PDF produces defensiveness; delivered in a conversation it produces a plan.
Related work
This engagement frequently runs alongside our training work.
Launch a 360 feedback program.
A short conversation is usually enough to tell whether coaching, training, or assessment is the right starting point.